Karen Arnold leads the Happiness Engineer Hiring team at Automattic, the team responsible for hiring support staff for Automattic’s products.
She has worked remotely for Automattic since 2012. Karen has spoken many events including SupConfNY 2016, WordCamps in the US, Nicaragua, Argentina, Colombia, and Peru, and various WordPress meetups.
Prior to Automattic, Karen ran a business creating WordPress sites for small businesses. She lives in Albuquerque, NM with her husband and four children.
Karen’s subject for WordCamp Colombo 2017 is “Great Support Matters: Bridging the Gap between Developers and Customers”.
Developing software without giving support to customers is like building a house without a foundation. So you have created a plugin or a theme for WordPress. Awesome! It doesn’t stop there. Karen will discuss why great support matters and give us simple ways to get a reputation for excellent support without increasing time or effort.